I actively allow the system to ventilate when emotions are running high and aim to de-escalate

Rob Bal June 14, 2021

I actively allow the system to ventilate when emotions are running high and aim to de-escalate

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I see resistance/sabotage/revenge as signs that voices have not been heard sufficiently

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During conflicts, I actively look for common goals/interests and seek alignment, and I expect the same from my team